Privacy Policy

Sara Thursfield Textiles is committed to maintaining the trust and confidence of visitors to this website. We want you to know that we are not in the business of selling, renting or trading email lists for marketing purposes. We treat your information as private and confidential and we will not disclose this information to other individuals or companies. We will not distribute your information to be used in mailing lists, surveys, or for any other purpose outside Sara Thursfield Textiles. In this privacy policy we’ve provided detailed information on when and why we collect your personal information, how we use it and how we keep it secure. Sara Thursfield Textiles may change this policy from time to time by updating this page. This policy is effective from 1/05/18.

When, why and how we collect your personal information
Sara Thursfield Textiles asks you, the customer to supply various personal information when creating an account, placing an order and while contacting us. This information will be your name, email address, postal address, payment processor and the details of the product that you’re ordering. You may also choose to provide us with additional personal information for a custom order if you contact us directly. We will never ask you for your bank details. We use PayPal and Create Payments - a secure payment gateway provider, powered by Worldpay. These payment processors are fully PCI-DSS compliant and your payment information is collected and processed securely. We never see any of the details you enter at checkout except your name and address and the item you have purchased. The third party involved when delivering your order to you is Royal Mail.

How we keep your personal information secure
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Sara Thursfield Textiles keeps an electronic and paper record of your order details, name and delivery address. Electronic records are kept on Excel spread sheets which are password protected and not stored on a shared computer. Paper records are stored in a locked filing cabinet. These records are kept for internal record keeping and tax purposes and are destroyed after 2 years.

Controlling your personal information
We do not pass your personal information on to third parties and will only use your information to process your order and keep you updated with progress. We will not use your information for marketing or advertising purposes and you can request the information we hold about you at any time. You may also request it to be deleted or changed. If you would like a copy of the information held, please contact us using the contact page. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Cookies and Google Analytics
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps to analyse web traffic. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. We use Google Analytics on our website to help improve user experience on the website and continue to supply you with quality products. When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. We are committed to safeguarding the privacy of our customers' personal information. Your privacy is incredibly important to us, we realise how precious it is, if you have any further questions about this Privacy Policy please do not hesitate to contact us.